Service settings: length, breaks and booking rules

Last updated 15 October 2026

Open a service in Services & events to change any of these. Changes apply to new bookings; bookings already made stay as they are.

Length and breaks

Set how long the service takes. Break before and Break after keep time free around each booking, to get ready or tidy up. Customers don’t see the breaks.

A service's details: Length, Break before and Break after.
1 How long it takes. 2 Time kept free before and after.

Who does it

Choose the people who do the service. With nobody chosen, anyone on your team can take it. Turn on Customers choose who they book with to let customers pick a person on the booking form; otherwise they get whoever is free.

Who does it: the team as chips, and the Customers choose who they book with switch.
1 Let customers pick a person.

When it can be booked

By default a service can be booked whenever its location is open. Press Change to give it its own hours. Staff time off and calendar busy times are taken out automatically.

When it can be booked, with Same as the location's hours ticked.

Booking rules

Press Change next to Booking rules:

  • Earliest booking and Latest booking: how soon and how far ahead customers can book.
  • Start times every: how often start times are offered, for example every 30 minutes.
  • Customers can change or cancel: how late they can do it online. See What customers can change or cancel.
  • I approve each booking before it’s confirmed: see Approving requests.
Booking rules: earliest and latest booking, start times every 30 minutes, and customers can change or cancel up to 48 hours before.
1 How soon and how far ahead. 2 How often times start. 3 The change and cancel cut-off.

Next: Approving requests and custom questions

Still stuck? Email [email protected] with your store's address.